Leadership Essentials 1

Managing human performance is the Achilles heel of organizational life. It’s difficult! However, if done well, managing and motivating people can unleash tremendous energy and increase productivity. In this one-day seminar, you will learn how to identify and close the gaps between people’s current performance and the desired performance. Using a six-step system, you will learn how to diagnose the root cause of any performance issue, as well as the tools and strategies to resolve them.

This experiential performance management system uses challenging and engaging simulations that enable managers to learn a systematic approach for analyzing, planning and managing human performance.

Workshop Benefits

• Learn a consistent management process focused on achieving peak performance.
• Understand the importance of setting work expectations and the power of frequent bi-directional feedback.
• Learn how to effectively resolve current individual and team performance challenges.
• Master a step-by-step process for diagnosing the root cause of any performance issue.
• Realize better use of precious organizational resources.
• Solve case studies using your company-specific policies and procedures.

 

Leadership Essentials 2

Building upon the six-step process from Leadership Essentials 1, this one-day workshop examines the crucial first two steps in more detail: how to set expectations and how to coach for improved performance.

Sometimes managers experience performance issues because people are not clear what is expected of them. They often mistakenly assume their employees know what is expected of them. But if you were to ask the employees, many would say they are not sure.

Recent studies show up to 74% of performance problems would go away if employees knew exactly was expected of them and if they received regular performance feedback. Sadly, most employees assume they are doing well if they don't receive any feedback. Consider this, how often do you receive feedback on your performance?

Workshop Benefits

• Learn how to think through business results you desire.
• Learn how to communicate those business results.
• Know the difference between "results expectations" and "behavioral expectations."
• Learn why most managers fail to set behavioral expectations and how you can avoid that pitfall.
• Learn a simple yet powerful technique for giving reinforcing feedback as well as feedback for development.
• Practice a proven five-step process for coaching staff to better performance.

 

Leadership Essentials 3

This one-day workshop gets very practical. We partner with your organization to develop specific case studies that managers address and resolve. Your company policies are integrated into the workshop as a resource to help participants solve each case. This workshop is so valuable that many have said it should be the first workshop any new manager or supervisor takes. Veteran managers also find it valuable.

Because it is company-specific, we work with your human resources department to develop the workshop.

Read on for examples of case studies that might be used. Would you know what to do?

Case Study 1

You just heard a rumor that Chris was arrested again over the weekend for spousal abuse.

• What is your obligation as a manager?
• What legal requirements are you under?
• What company policies would you reference?

Case Study 2

Mary, one of your direct reports has just confided that she has been offended by sexual language from her peers while participating in a community-sponsored bowling league. She told you this in confidence and she doesn't want you to notify anyone.

• Would you know what to do?
• What is your obligation as a manager?
• It occurred away from the job. Do you have any obligation under the law?
• Do you know what you need to do to protect yourself as a manager?

Workshop Benefits

• Learn what managerial authority levels you have.
• Understand how to use your company Human Resources policies and procedures.
• Learn your responsibilities and role as an agent of the company.
• Understand when you are obligated to act on certain matters.
• Make your job easier by being empowered with knowledge and techniques for handling situations that call on you to "correct" the behavior of others.