Resolving Differences Between Others

Current trends toward downsizing, flatter hierarchies, teams, cross training and multiple responsibilities are intensifying the need for employees to work together cooperatively. Unfortunately, most organizations do not adequately equip their staff to effectively negotiate work relationships.

This one-day workshop gives organizational leaders, from supervisors to executives, a proven and powerful tool to find solutions to the costly problems caused by conflict. You will learn the same process professional mediators use to resolve differences between people.

This workshop isn’t just for managers. It is designed for supervisors, team leaders, members of self-managing teams and human resource professionals—in short, for any person who is responsible for the cooperative work of others.

There is a point in every conflict when it is large enough to be recognized, yet small enough to be resolved. This seminar will teach you how to recognize the signs of conflict and show you what to do about it.

Workshop Topics

• Why the process works: How common sense fails us.
• The true cost of unmanaged conflict.
• When this approach will work and when it won't work.
• The three tasks of the mediator made simple and practical.
• How to contract for agreement: Making deals that stick.
• Why a pre-meeting with each disputant is crucial to your success.
• Why this process is a better way to handle communication problems and personality clashes.

 

Resolving Differences With Others

This one-day seminar is for the person looking for tools and techniques to address conflicts they are experiencing with another person. You will learn a process used by professional mediators to resolve conflict. The key lies in recognizing the early warning signals of impending conflict. There is a point in every conflict when it is large enough to be recognized, yet small enough to be resolved.

Any person who works interdependently with others—both managers and nonmanagers—will benefit from this seminar. The skills you will learn are becoming core workplace competencies in many U.S. companies. These are “life skills” that are applicable at work and at home.

Seminar Outline

• Learn how to "talk it out."
• Why ground rules are so important.
• The "nuts and bolts" of holding a conflict resolution discussion.
• Why 95 percent of communication problems stay unsolved. Learn how to reverse this ratio.
• Simple but potent verbal techniques for getting from "me against you" to "us against the problem."
• How to make a deal that lasts and the three criteria for making it stick.